AI for destination management companiesAn assistant that knows your programs, and asks before it changes anything.

Anything your records hold, such as “Which suppliers handle catering?”, “How many attendees have dietary restrictions?”, “Summarize our active programs” or “What is our cancellation policy?”. Ask about the whole company, or tag a program with # to answer from that program's live details. Each program also keeps its own Dispatch AI conversation. Answers come from your data, read with your own permissions, and show the records they came from. Dietary and allergy notes are read only when a lawful basis for health data is recorded on the program, and each such read is logged.

On Growth and up, Dispatch AI can draft real changes: record a final number, log a call or meeting, set how often to follow up, or mark a payment. Each one arrives as a card to approve, and the person who asked approves it. For cards Dispatch AI raises by itself, such as a final number or a payment, anyone allowed to edit that record can approve. Nobody can approve a change they could not make by hand. Every change from the AI is marked as automation in the change history. The questions and answers themselves stay in the conversation and are not written to the change history.

What you let it. The knowledge base covers documents you upload and your company and program chat channels, never direct messages or private channels. It also covers your clients, contacts, deals, interactions, proposals, programs and suppliers. Each person gets answers only from what they are allowed to see. AI memory learns four kinds of things from conversations: preferences, dislikes, facts and context. You can see each item and delete it, and each person can switch learning off for their own conversations.

Prices never come from the AI. They come from your own Products & Services list: the AI chooses and describes, but never sets a price. Answers are checked against the records they cite. Where there is not enough data for an insight, DMC Pilot says so instead of filling the space. There are no sample numbers anywhere.

AI use is counted in credits, with a monthly allowance for the whole company on every plan. As a rough guide, Core's 80,000 credits cover about 1,000 AI requests a month and Growth's 225,000 credits cover about 2,000 AI requests a month and Scale's 500,000 credits cover about 6,000 AI requests a month. A quick question uses a few credits, and a long document or a detailed request uses more. You can buy extra packs, turn on auto-refill, or cap extra use. If credits run out, AI features pause after five days' grace. The rest of DMC Pilot keeps working as normal.

Yes, on Scale and Enterprise, with Connect your own AI. A person connects an outside AI assistant after agreeing to what it can see, and can disconnect it at any time. The assistant reads the records that person may see. It can suggest changes, which the person confirms inside DMC Pilot. Health and dietary data is never available to it. It needs API access switched on for your office by DMC Pilot, and two-factor sign-in for the person connecting. It works with Claude and ChatGPT. When connecting, the person chooses what the assistant may do: reading is always on, suggested changes are on unless they untick them, and guest contact details and money stay off until they tick them.