Supplier reliability scorecard softwareKnow which suppliers you can count on.
Every confirmation, reply time, dispute and delivery on your programs adds up to a score from 1 to 5 for each supplier, with the reasons shown. It is built from your own history, so it gets better with every program you run.
How the score is calculated
Record
Every booking records what happens: confirmations, reply times, changes, disputes, credit notes and deliveries. It builds up from the work your team already does.
Choose suppliers on their record.
The record builds up from every booking.
Score
Five weighted scores add up to one overall score, on a simple scale from Excellent to At risk. It is worked out again each time you open the supplier, with the evidence for each score.
Show
You see the score when you book the supplier, with its trend. A drop for a usually solid supplier is a reason to act, not a footnote.
Look at the track record as well as the price.
The facts about a supplier should come from real bookings. For ground suppliers, those facts usually lived in inboxes and in people's memories. Now they build up in the same place you run your programs.
- Scale: Excellent, Strong, Fair, Watch, At risk
- How sure the score is: insufficient, limited, established
- Every score opens to its evidence
- Changes you asked for never count against the supplier
- Included on every plan: the history starts on day one
Reliability questions
Where do the scores come from?
From what really happened on your bookings, never from what suppliers say about themselves. It looks at how often they confirm and re-confirm, how fast they answer change requests, how often there are disputes and credit notes, how delivery went on the ground, and how often you book them again. Five scores, Reliability, Responsiveness, Stability, Delivery and Loyalty, are weighted into one score from 1 to 5, with the evidence attached.
What if we've only run a few programs with a supplier?
The scorecard says “Building history” instead of showing a made-up number. It also says how sure it is: insufficient, limited or established. Scores only show once there is enough history behind them.
Is it fair to the supplier?
Yes, by design. Changes you asked for do not count against the supplier, withdrawn disputes are taken out, and each score shows the evidence behind it. It measures how the work really went, not who got the blame in the group chat.
Where does the score show up?
Where you choose suppliers: on the supplier's page and when you book them, with the trend over time. When a usually reliable supplier's score drops, you can act before the program, not after.
Choosing a supplier
Pick suppliers based on how they performed before.
Every confirmation, reply time, dispute and delivery adds up to a score from 1 to 5 for each supplier, with the reasons shown.
See DMC Pilot in a 30-minute demo.
A 30-minute call with our team, using data like yours. If it fits, we set up your price list, suppliers and first programs with you.